Welcome to formula: Shea. Here you’ll find answers to our most common questions — from product care and ingredients to orders and shipping.
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What is shea butter?
Shea butter is a natural fat extracted from the nuts of the shea tree, mainly found in West Africa. It’s rich in vitamins A, E, and F, making it excellent for moisturizing and nourishing the skin and hair.
What makes formula: SHEA products unique?
Each blend begins with shea butter — rich, unrefined, and ethically sourced. We combine it with rare botanical butters and oils to create formulas that are both deeply nourishing and elegantly textured.
Is your shea butter raw or refined?
We offer 100% pure, unrefined shea butter to preserve all its natural vitamins and healing properties.
Is shea butter safe for daily use?
Shea butter is safe for daily use on the skin. It is gentle and nourishing, making it suitable for everyday application on skin, lips, and hair. Shea butter deeply moisturizes, soothes irritation, and supports overall skin health, making it an excellent choice for daily skincare routines. We always recommend performing a patch test of our formulas before full use to ensure you do not have any allergic reactions or sensitivities. Simply apply a small amount on the inner arm or behind the ear and wait 24 hours to check for any reaction. If you are pregnant or breastfeeding, please consult your healthcare provider before using new products.
What’s the shelf life of your shea butter?
Our shea butter blends are designed for longevity. Through thoughtful formulation and natural preservation, we aim for a shelf life of up to 2 years while maintaining quality, texture, and aroma.
Does shea butter have a smell?
Yes, raw shea butter has a natural, nutty scent. It fades once absorbed into the skin and can be lightly blended with natural oils for a softer fragrance.
Can I customize my shea butter with scents?
We offer unscented shea butter and options blended with natural essential oils for those who prefer a fragrance.
Why does texture or color vary between batches?
Our products are handcrafted in small batches. Natural variations in shea and botanical butters create slight differences in texture and tone — a hallmark of authenticity
Can I use shea butter on my face?
Yes! Shea butter is non-comedogenic, with the right formula it won’t clog pores for most people and can help with dryness, fine lines, and irritation. If you have acne-prone skin, try a small patch test first.
How do I use shea butter?
Simply warm a small amount between your palms and apply to clean skin or hair. A little goes a long way!
What are the benefits of using shea butter on the skin?
Shea butter deeply moisturizes dry skin, helps soothe irritation, reduces the appearance of scars and stretch marks, and supports overall skin health with natural vitamins and fatty acids.
Do you offer different sizes?
Yes, we offer jars in multiple sizes; for travel, daily use, and family-size. If a special size is needed you can reach out to [email protected] to discuss possible options to best fit your needs.
Can shea butter help with eczema or psoriasis?
While shea butter is not a medical treatment, many people with sensitive skin or conditions like eczema and psoriasis find relief from its soothing, moisturizing properties.
How long does it take to receive my order?
Each order is carefully prepared within 2–3 business days before shipment. Once shipped, standard delivery typically takes 3–7 business days, depending on your location and carrier schedule.
Is your shea butter safe for babies?
Yes! Shea butter is gentle enough for baby skin. Many parents use it for dry patches, diaper rash, or gentle massages.
Is your shea butter safe for babies?
Yes! Shea butter is gentle enough for baby skin. Many parents use it for dry patches, diaper rash, or gentle massages.